Terms of Service

Welcome to SpiceSugarBabytoo! Before you visit and use our website, purchase our products or enjoy our services, please read the following terms of service carefully. This clause aims to clarify the rights and obligations between us and our customers to ensure that your shopping experience is transparent, fair and smooth. By using our services, you agree to and accept the following terms.

I. Scope of Application

These terms of service apply to all users visiting the SpiceSugarBabytoo website, as well as customers who purchase or use products and services through the website.

By visiting our website, browsing our products, placing an order or communicating with us, you indicate your agreement to be bound by these terms.

Ii. Products and Services

Manual characteristics

All of our children's shoes are handmade, so there may be slight color differences, stitch variations or detail changes in each product. These are all normal phenomena and also reflect the unique charm of handcrafted items.

We guarantee that every pair of shoes undergoes strict quality inspection to ensure comfort and safety for babies when they wear them.

Customized goods

Some shoe models support customization, such as adding the baby's name, special color combinations or other personalized designs.

Due to the uniqueness of customized products, we cannot accept returns or exchanges unless there are quality issues.

Product Description

We strive to ensure that all product descriptions, dimensions and images are true and accurate. However, due to differences in display devices and craftsmanship, there may be slight deviations.

Iii. Orders and Payments

Order placement process

Customers need to confirm the order details before checking out, including the style, size, quantity and delivery address of the goods.

After you submit your order, you will receive a confirmation email confirming that we have received your order.

Payment method

We accept a variety of secure payment methods, including credit cards, PayPal, etc.

All orders can only enter the production and shipping process after payment is completed.

Order cancelled

Before the order is produced, customers can apply to cancel the order.

If an order has already started production or is in the shipping stage, it cannot be cancelled.

Iv. Delivery and Transportation

Processing time

The production cycle for standard shoe styles is 5 to 7 working days. Customized shoes may take 10 to 14 working days.

After the production is completed, we will arrange for shipment as soon as possible and send tracking information via email.

Transportation time

The delivery time within the United States is usually 3 to 7 working days.

International delivery time is usually 7 to 21 working days, depending on the destination and customs clearance conditions.

Tariffs and Taxes

International orders may incur additional tariffs or import duties, which are to be borne by the customers themselves.

V. Returns and Refunds

Return period

Customers can apply for a return within 14 days after receiving the goods.

The goods must be brand new, unworn and unwashed, and come with their original packaging.

Refund process

After receiving and inspecting the returned goods, we will complete the refund within 5 to 7 working days.

The refund will be returned to the original payment method.

Non-returnable and non-exchangeable situations

Worn or damaged goods.

Customized goods (unless there are quality issues).

Returns due to personal preferences (such as color and style differences).

Vi. User Responsibility

Customers are required to provide accurate and complete order and delivery information. SpiceSugarBabytoo shall not be held responsible for any delay or loss caused by incorrect information.

The customer promises not to abuse our services and not to use the website to engage in any illegal activities or infringe upon the rights and interests of others.

Customers should properly keep their account information and avoid unauthorized use.

Vii. Intellectual Property Rights

All text, images, designs, logos and product descriptions on this website are the property of SpiceSugarBabytoo.

Without written permission, no individual or organization may copy, disseminate, modify or use it for commercial purposes.

Viii. Disclaimer

Product usage

Our children's shoes are only suitable for daily wear. Please do not use them in extreme environments or inappropriate occasions.

SpiceSugarBabytoo shall not be held responsible for any damage or injury caused by improper use of the product.

Website information

We make every effort to ensure the accuracy of the information on the website, but errors may occur due to update delays or technical reasons.

SpiceSugarBabytoo reserves the right to modify product prices, descriptions or inventory at any time.

Ix. Limitation of Liability

To the extent permitted by applicable law, SpiceSugarBabytoo shall not be liable for any indirect, incidental or consequential damages arising from the use or inability to use our services. Our liability is limited to the amount you have paid for the relevant products.

X. Modification of Terms

SpiceSugarBabytoo reserves the right to update or modify the terms of service at any time. Any changes will take effect immediately upon their publication on the website. By continuing to use the service, the customer indicates acceptance of the modified terms.

Xi. Applicable Laws

These terms of service are governed by the laws of the United States. In case of any dispute, it shall be under the jurisdiction of the court where we are located.